Activities
Each unit of dialog performed by the digital persona is called an activity. Activities are the building blocks of interaction and are grouped together within skill sets.
Example activities:
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Greeting the user
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Asking about a problem
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Providing a solution
Digital personas include both social and business skills:
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Social skills include activities like greetings or farewells.
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Business skills include tasks like troubleshooting, booking, or confirming details.
When developing, it is recommended to:
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Focus on one type of activity at a time.
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Complete activities within a single skill set before moving to the next for better clarity and consistency.