The Practical Usage of Roles

Screenshot of Roles configuration screen in Promethist Studio

Roles in Promethist Studio define a digital persona’s functional purpose and business tasks, ensuring it delivers targeted, measurable outcomes.

What You Define in a Role

  • Functional Purpose – e.g., customer support, mentoring, billing assistance.

  • Skill Sets – Business tasks and capabilities (e.g., answering FAQs, guiding workflows).

  • Knowledge Domain – e.g., company policies, product details, compliance rules.

How Roles Work with Other Assets

A Role combines with an Identity and a Character to form a complete Persona used in an Application.

Example

  • Identity: "40-year-old Professional" (appearance, calm voice).

  • Character: "Friendly and Reliable" (helpful behavior).

  • Role: "Studio Guide" (teaching expertise).

  • Result: Professional teaching persona.

Reusability

A single Role can be paired with different Identities and Characters to create multiple Personas with consistent functionality.

Design Roles to be reusable across Personas to streamline development and maintain functional consistency.

Practical Use Cases

Role Details

Telecommunications Support Agent

Purpose: Provide tier-1 customer support. Skill Set: Answer roaming inquiries, troubleshoot issues. Knowledge: Tariff plans, GDPR compliance. Impact: Reduces call center load.

Internal Company Assistant

Purpose: Help employees with internal tools. Skill Set: Answer policy questions, assist onboarding. Knowledge: Company portals, HR procedures. Impact: Boosts employee productivity.

Billing and Payments Assistant

Purpose: Assist with invoices and payments. Skill Set: Explain invoices, resolve disputes. Knowledge: Billing platforms, tax rules. Impact: Improves customer satisfaction.